BiSanalAsistan is a virtual assistant powered by generative AI. It learns your organisation's own knowledge base and answers your students' and customers' questions 24/7, in their own language, like a human would. Today it serves more than two million students at Anadolu University Open Education Faculty.
BiSanalAsistan is not a chat box with canned answers; it is an AI layer that understands your organisation's knowledge, keeps learning and connects to your existing systems.
It grasps the meaning of a question rather than matching rigid patterns. Even with typos, colloquial speech or incomplete phrasing, it captures the right intent.
Answers are produced within seconds on average. No call-centre queue, no office hours, no waiting time.
It answers in both Turkish and English from the same knowledge base, detects the language the user writes in and continues the conversation in it.
It connects to your existing website, mobile app or student/customer information system through an API. There is no need to change your infrastructure.
Unanswered questions are reported, and the assistant improves as the knowledge base is updated. Accuracy rises the more it is used.
Our product runs today on the website of Anadolu University Open Education Faculty, answering the questions of nearly two million distance-learning students. The sample conversation beside shows how the assistant is actually used.
The live demo is served in the environment where the product actually runs. The button below takes you to the Anadolu University Open Education Faculty website; click the assistant icon at the bottom right of the page and ask anything you like.
The link opens anadolu.edu.tr/acikogretim in a new tab.
The assistant is trained on your own content. That is why the same infrastructure works across education, e-commerce, customer service and public institutions alike.
Answers students' questions on registration, exams, course materials and graduation in step with the academic calendar, markedly reducing the load on student affairs.
Answers product, shipping, return and payment questions at the moment of sale. It lowers cart abandonment and keeps the sales journey uninterrupted.
Handles frequently asked questions automatically and escalates only the requests that genuinely need a human, cutting call-centre costs.
Provides employees and citizens with consistent, auditable information about regulations, application processes and internal procedures.
BiSanalAsistan is not an idea that stayed in the lab; it is a product running under real load at the institution with the largest student body in Türkiye. That scale demonstrates both the technical maturity and the commercial potential of the product.
distance-education students served
average response time
resolved on first answer
uninterrupted availability
Write to us to trial the product in your organisation, request a detailed presentation or discuss collaboration opportunities. We respond to every enquiry within two business days.